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Questions & Answers
Q: Does www.jerusalem4u.co.il offer any jewelry buying, owning or sizing advice?
A: Yes, we have professionals that can assist with advice. Please call us 24 hours a day, 7 days a week at 972-50-6598975 or contact us via e-mail.
Q: What is the fastest way to find a particular product on www.jerusalem4u.co.il?
A: Use our convenient, cross-category, keyword search found consistently on the top right of your screen. You can search by item number, manufacturer name or key word(s) describing the product. Also, you will find links to product categories located across the top, bottom and left side of your screen throughout your shopping experience.
Q: How often is the stock updated on www.jerusalem4u.co.il?
A: We are constantly adding to our expansive collection of products. By regularly updating our product lines we are able to supply you with seasonal favorites as well as the most current trends.
Q: If I subscribe to the www.jerusalem4u.co.il newsletter, will my e-mail address remain confidential? How often will I receive the newsletter?
A: Information such as account or credit card numbers and demographic information such as zip code, age, and income level are used only to send orders, our company newsletter and other e-mail promotions pertinent to the www.jerusalem4u.co.il site. This information is not shared with any outside parties. We generally send out newsletters every other week, but may vary depending on the time of year.
Q: Does www.jerusalem4u.co.il offer an exclusive credit account to its customers?
A: Unfortunately at this time, we do not have an www.jerusalem4u.co.il credit account.
Q: Does www.jerusalem4u.co.il offer gift packaging?
A: We offer our custom gift packaging for a nominal fee of $4.95 per item but is complimentary on all orders over $1000. The type of gift packaging you receive depends on the size of the merchandise you order.
Q: What shipping methods are available?
A: We currently offer a variety of expedited and standard delivery options. To read about our shipping methods, please see our services.
Q: Is international shipping available? To what international destinations do you ship?
A: We currently ship to international addresses in a limited number of countries, all of which are listed in our services Information.
Q: What forms of payment are accepted?
A: We currently accept all major credit cards. To read more about our Payment Options, please see our services.
Q: Can I use more than one credit card to pay for my order?
A: No, currently we only accept one credit card number per order.
Q: Do you price match other online competitors or retail stores?
A: It is not our policy to price match our competitors. www.jerusalem4u.co.il works hard to offer you incomparable selection and service at competitive prices.
Q: Your site indicates a product is in stock and will ship today. Is that guaranteed?
A: If your order is placed before 3:00 PM EST, your credit is approved, the receiving address is verified, and the item is in stock, then your order will be shipped the same day. We have a 99.9% success rate for making this shipping commitment.
Q: How do I know when my order has been received?
A: Once your order has been received, you will receive an e-mail from us. This e-mail confirms that we have received your order and it includes your order number. Keep this e-mail for your records.
Q: How do I know when my order has been shipped?
A: Once your order has been shipped, you will receive an e-mail from us. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected.
Q: Can I cancel my order?
A: After you have clicked "Send My Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call a Customer Service Specialist at 972-3-5243419. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
Q: If I already completed my order online, can I apply a discount code or coupon to my order's total?
A: Unfortunately, once you have clicked "Send My Order," your order begins to process and you cannot apply any additional discounts to your order total.
Q: How can I track my order?
A: We do not release tracking numbers but we provide online tracking for your convenience. Just click on the "Track Your Order" link and you can track the status of your delivery with your order number and password. This feature is only available for FedEx shipments.
Q: Can www.jerusalem4u.co.il provide me with my order's tracking number so that I can track it myself?
A: It is our company policy that we do not release tracking numbers. We do provide online tracking for your convenience. Just click on the "Track Your Order" link and you can track the status of your delivery with your order number and password. This feature is only available for FedEx shipments.
Q: Do you accept "trade-ins" toward new purchases?
A: We currently do not accept trade-ins toward purchases.
Q: Can I ship to my office or another address even if it is different than my billing address?
A: Yes, you can ship to an address other than your billing address. If your order exceeds $1000, you must contact your credit card company and list the shipping address as an alternate address.
Q: What browser version is required to view your site?
A: Internet Explorer versions 4 and 5, or Netscape versions 4 and 5.
Q: Are the product images on your site photographs of the actual merchandise?
A: Yes, all of the product images on www.jerusalem4u.co.il are images of our actual merchandise.
Q: During the order and shipment process, when is my credit card billed?
A: Your credit card is billed when your order is shipped.
Q: If my e-mail address or other personal information changes, how do I update it?
A: Simply click My Account to access your account and make changes to your personal information. For security reasons, if you need to change your e-mail address or password, you will need to e-mail a Customer Service Specialist at customersupport@jerusalem4u.co.il.
Q: Can I change my www.jerusalem4u.co.il account password?
A: Yes. For security reasons, if you need to change your e-mail address or password, you will need to e-mail a Customer Service Specialist at customersupport@jerusalem4u.co.il.
Q: How can I unsubscribe to your newsletter?
A: To remove your information from our database, and no longer receive future communications, you can send an e-mail to: customersupport@jerusalem4u.co.il, or call us at 972-50-6598975.
Q: Can I get a catalog of your product assortment sent to me?
A: No, at this time you can only view the www.jerusalem4u.co.il product assortment online in our web store.
Q: What are the steps I need to take to return an item to www.jerusalem4u.co.il?
A: You must obtain a Return Merchandise Authorization (RMA) code prior to returning any product to www.jerusalem4u.co.il. For complete instructions on returning a product to www.jerusalem4u.co.il, please read the Returns and Repairs section of our services.
Q: Why must I obtain a Return Merchandise Authorization (RMA) code prior to returning an item to www.jerusalem4u.co.il?
A: You must obtain an RMA code so that we can easily identify your package when it is returned to our warehouse. Prompt identification allows for expedited handling. Any package returned to our warehouse that does not have an RMA code will not be accepted.
Q: How do I know when my returned merchandise has been received? When can I expect credit or the replacement merchandise?
A: We will notify you of the status of your return by e-mail. You can expect a refund or replacement within seven full business days of our receiving your returned product. Please note that business days are Sunday-Thursday, excluding federal holidays in ISRAEL.
Q: When can I expect to receive the item I sent to www.jerusalem4u.co.il for repair?
A: We will notify you of the status of your repair by e-mail. The length of time it takes for us to repair your item depends on the nature of the repair.
Q: Are items in the www.jerusalem4u.co.il Outlet returnable?
A: You can return items you purchase in our Outlet under our standard 30-day return policy, except items purchased at 50% or more off the original price. Items purchased at 50% off or more are not returnable.
Q: Can I exchange a product I purchased on www.jerusalem4u.co.il?
A: You can exchange an item as long as the original purchase meets all of the return criteria. However, we will not reship a product until we receive the original item back for inspection.
Q: Can I return an item for store credit?
A: An item may be returned for store credit (provided that all return guidelines are met) in the form of an refund certificate that is valid only on the www.jerusalem4u.co.il website. To use this refund certificate you can send an e-mail to: customersupport@jerusalem4u.co.il, or call us at 972-50-6598975.
Q: Are www.jerusalem4u.co.il refund certificates refundable?
A: No. www.jerusalem4u.co.il refund certificates are non-refundable.
Q: Can I return an item I purchased with an www.jerusalem4u.co.il refund certificate?
A: Provided that the return meets our return guidelines, you can return the item for an exchange or to be credited back to the original refund certificate for re-use. For more information concerning returns, please read the Returns and Repairs section of our Help Desk.
Q: If I return a gift, how is credit issued for the return?
A: Provided that the return meets our return guidelines, an www.jerusalem4u.co.il refund certificate will be issued to the gift recipient for the purchase price. Or, if requested, the purchaser will receive a refund in the same form of payment originally used for purchase within seven business days of our receiving the returned product.
Q: If I used a promotional discount or coupon on my original order and I return that order, can the discount be used again?
A: It depends on the expiration date of the coupon and coupon disclaimers. All coupons have disclaimers that define limitations on their use.
Q: Where do I send items I purchase from www.jerusalem4u.co.il when warranty work is needed?
A: For more information concerning repairs, please read the Returns and Repairs section of our Help Desk.
Q: Does www.jerusalem4u.co.il make repairs that are not covered by a manufacturer's warranty?
A: Yes, the www.jerusalem4u.co.il repair center does make repairs that are not covered by a product's warranty. Customers will be charged for those types of repairs. An evaluation is made once the item is returned to us, at which time the service department will contact you with details about the repairs and cost involved.
Q: How do I know what is covered under my manufacturer's warranty?
A: All warranties are limited unless stated otherwise. Warranty type (limited or buckle-to-buckle) is stated in the product description or the warranty manuals that are included with the product shipment. Please note, not all manufacturers include instruction manuals or warranty manuals.
Q: Is there a restocking fee on any returned merchandise?
A: If you return an item that was special ordered, is a custom piece, or is considered a return exception, the return is subject to a 25% restocking fee.
Q: Is there a preferred method by which I should return an item to www.jerusalem4u.co.il?
A: While you can choose any carrier that may be convenient to you, please use caution when returning jewelry and silver items via the United States Postal Service. Your shipment may be subject to irradiation treatment, which can cause damage to jewelry.
Q: Who should I contact with questions concerning a manufacturer's warranty?
A: We can provide you with additional warranty information or information on how to obtain a copy of the manufacturer's warranty for a specific product, if you contact a Customer Service Specialist via e-mail. Please specify the product name, manufacturer name and online item number in your e-mail.
Q: Does www.jerusalem4u.co.il offer extended warranties for any products?
A: We do not currently offer or extend product warranties for any products.
Q: Is it possible to alter, add, or change a piece of jewelry I see on www.jerusalem4u.co.il?
A: Some items on our site can be special ordered to your specifications. To speak with a Customer Service Specialist about placing a special order, contact us at 972-50-6598975
Q: Should I have my jewelry professionally appraised? Does www.jerusalem4u.co.il provide appraisals?
A: It's important to have your valuable jewelry professionally appraised so that you can insure it against any future loss or theft. All jewelry items over $1000 purchased from us receive a complimentary appraisal. The appraisal is provided by an independent gemological lab.
Q: What are the standard sizes for rings?
A: For ladies, the standard ring size is 6, while for men it is 9.
Q: Do you charge for sizing rings or watches?
A: Prior to shipment on orders placed with us, we do not charge for sizing.
Q: How do I know your products are authentic?
A: We guarantee all of our merchandise is genuine and authentic. We offer a 30-day money back guarantee to ensure you are completely satisfied with the quality of merchandise that you order.
Q: Do you provide appraisals on items that were not purchased from www.jerusalem4u.co.il?
A: No, we currently only provide appraisals on new merchandise that is purchased from our site.
Q: I am allergic to silver and gold. Is there any hypoallergenic metal from which jewelry are made?
A: If you have extremely sensitive skin, we recommend platinum or titanium metals.
Q: Who manufactures the Jerusalem4u Collection jewelry?
A: We have chosen selected designers and vendors that have been carefully scrutinized for fine quality, uniqueness in design and overall value. |
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