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Our Services
Our Services
Shipping:
Registered Air-Mail: Most International orders may be shipped via Registered
Air-Mail for a basic charge of $1.99 USD. You can expect delivery within
5-10 full business days. Business days are Sunday-Thursday, excluding
federal holidays in ISRAEL.
EMS Express Air-Mail: Most International orders may be shipped via EMS
Express Air-Mail for a basic charge of $16.9 USD. You can expect delivery
within 2-3 full business days. Business days are Sunday-Thursday, excluding
federal holidays in ISRAEL.
Federal Express International Priority
Most International orders may be shipped via Federal Express International Priority for a basic charge of $27.00 USD. You can expect delivery within 2 full business days. Business days are Sunday-Thursday, excluding federal holidays in ISRAEL.
Any order being shipped to an International destination is subject to import duties and taxes, which are levied once the package reaches your country; charges for customs clearance are in addition to your shipping charge and must be borne by you. You should contact your local customs office for further information.
Please note, International shipping regulations prohibit the transport of certain types of products and brand names. You will be notified if you attempt to purchase an item or brand name that cannot be shipped to you.
P.O. Boxes
Most items may be shipped to a P.O. Box, but some restrictions apply. Items that are sent to P.O. Boxes must be shipped via Registered Air Mail for a basic charge of $1.99 and cannot be expedited. You can expect delivery within 5-10 full business days. Business days are Sunday-Thursday, excluding federal holidays in ISRAEL.
The following items cannot be shipped to a P.O. Box at this time: items over 70 lbs., freight-only items, flammable items, and orders of more than $1000.
In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Sunday-Thursday, excluding federal holidays in ISRAEL.
Shipping Rules and Restrictions www.jerusalem4u.co.il ships to all states, including Alaska, Hawaii and the U.S. Territories of Puerto Rico and the U.S. Virgin Islands. We also ship to Military APO / FPO addresses and P.O. Boxes. For International orders, please allow additional time for your order to process. If your order is placed before 3:00 PM EST, your credit is approved, the receiving address is verified, and the item is in stock, then your order will be shipped the same day. Business days are MondayFriday, excluding federal holidays in ISRAEL. All deliveries by FedEx must be made to a verifiable, physical street address. FedEx does not deliver to P.O. Boxes. For your protection, orders valued at $1000 or more can only be shipped to your billing or a verifiable alternate address. If you wish to ship an order that equals or exceeds $1000 to an address other than your billing address, please notify your credit card company of this alternate address prior to placing your order. For security reasons, all shipments of $300 to $1000 must be signed-for by the person accepting the shipment*. All shipments of $1000 or more must be signed-for by the addressee*. *Important note: If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., FedEx may accept the signatures of mailroom employees, receptionists, and similar administrative personnel upon delivery. Upon signature or acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order. We are not responsible for lost or stolen items delivered in accordance with FedExs delivery practices noted above.
Ordering and Checkout
After shopping on www.jerusalem4u.co.il and locating products you wish to purchase, simply click on "Add to Shopping Bag." The shopping bag holds products you wish to purchase. Once you have finished shopping and are ready to checkout, follow the Checkout process for international orders.
Please note that once the product is in your country, you will be responsible for any tariffs, customs, duties, or import fees that may apply.
As a rule, orders received on a business day before 3:00 PM ISRAEL Time will be processed the same business day. Business days are Sunday-Thursday, excluding federal holidays in ISRAEL. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock. If an item you order is not currently in stock, you will be notified by e-mail.
Customs, Tariffs, and Taxes You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from www.jerusalem4u.co.il, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.Customs forms for all international packages list the value of your order's contents by product type and value.
Payment Information
Credit cards accepted for international orders:
Visa
MasterCard
American Express
Diner's Club
Important information about international payment:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock.
Returns
We want you to be fully satisfied with every item that you purchase from www.jerusalem4u.co.il. International orders are covered by our standard 30-day return policy.
30-Day Money-Back Guarantee
We want you to be fully satisfied with every item that you purchase online from www.jerusalem4u.co.il. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift packing, or other charges.
The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
In addition, returned items must be accompanied by their original documentation.
All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price will be credited to the same form of payment used for the original purchase.
Return Instructions
Here is the simple process for returning an item to www.jerusalem4u.co.il:
Contact a Customer Service Specialist by either calling 972-50-6598975 or e-mailing us at customersupport@jerusalem4u.co.il to obtain a Return Merchandise Authorization (RMA) code. The RMA code must be written on the original invoice and on the pre-printed return-shipping label found inside your original order package.
Repack the product in its original packaging materials, including warranties.
If the product you're returning included a special offer or a "gift with purchase," return that item as well, or you may choose to have the cost of that item subtracted from your refund.
Do not include any other markings or text on the package. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United States Postal Service registered mail, United Parcel Service (UPS), or Federal Express to the address listed on the pre-printed label.
Damaged or Defective Items If you receive a damaged or defective item, contact a Customer Service Specialist within 30 days of delivery at 972-50-6598975. Please supply the Specialist with your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. www.jerusalem4u.co.il will make every reasonable effort to replace the item in a timely manner. We cover shipping charges if there was damage to the item due to shipping.If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist immediately at 972-50-6598975. Please have your order number available when you contact the Customer Service Specialist.It takes us 5-7 full business days to process your refund once the item is back in our possession. Business days are Sunday-thursday, excluding federal holidays in ISRAEL. We will notify you of the status of your return by e-mail.
Credit
You can expect a refund in the same form of payment originally used for purchase within seven full business days of our receiving your returned product. Please note that business days are Sunday-Thursday, excluding federal holidays in ISRAEL. If an Online Gift Certificate was used, the refund amount will be applied to your Online Gift Certificate. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.
Merchandise that has been special ordered will be subject to a 25% restocking fee upon return.
Secure Shopping Guarantee
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We have established a Secure Shopping Guarantee for every transaction that you make with www.jerusalem4u.co.il. Should any unauthorized charges appear on your credit card as a result of shopping with www.jerusalem4u.co.il, you must notify your credit card provider in accordance with its reporting rules and procedures.
Our Privacy Policy
Gutman-Vision has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site, www.jerusalem4u.co.il. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices and to notify you of:
1. What personally identifiable information of yours or third party personal identification is collected from you through this Web site
2. The organization collecting the information
3. How the information is used
4. With whom the information may be shared
5. What choices are available to you regarding collection, use and distribution of the information
6. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Gutman-Vision's control
7. How you can correct any inaccuracies in the information
If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email or by phone at 972-50-6598975.
Visiting www.jerusalem4u.co.il
Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.
Using Cookies
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized www.jerusalem4u.co.il features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
Ordering from www.jerusalem4u.co.il
When you order from www.jerusalem4u.co.il, we need your name, email address, shipping address and credit card number/expiration date. We use this data to process your order, ship it and send you order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or give out this data to any other organization without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)
We use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.
Opening a www.jerusalem4u.co.il account
We require your name, address, email address, telephone number and how you heard about us to open an account for you. We also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) To correct any account data, simply sign on and fix the information that is incorrect.
From time to time, we may contact you about sales, special offers and new site features if you subscribed to one of our email lists when you opened your www.jerusalem4u.co.il account. You can respond to any promotional email we send you, placing "REMOVE" in your subject line to discontinue email service. You can also send an email or call us at 972-50-6598975 and inform us that you want to unsubscribe to our email list. In addition, www.jerusalem4u.co.il may contact you about the www.jerusalem4u.co.il Web site. To cancel these free emails, you can unclick the "I would like to receive emails about www.jerusalem4u.co.il" box. You can also respond to any promotional email www.jerusalem4u.co.il sends you, placing "REMOVE" in your subject line to discontinue email service. You can also send an email or call www.jerusalem4u.co.il at 972-50-6598975 and inform them that you want to unsubscribe to their email list.
Customer Service
In addition to being able to call our customer service department (972-50-6598975), you may also email us. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Additionally, through our Live Help (Click Talk) system, you may talk live & free with one of our customer service representatives. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.
Our Third Party Relationships
We have established several relationships with third parties vendors to best serve our customers.
1. Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Web sites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web site but is restricted to only use such information in connection with its administration of the affiliate programs.
2. Marketing and Promotions: From time to time, we engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
3. Additional Third Party Relationships: From time to time, we engage other third parties to assist in providing marketing, order processing and fulfillment services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.
We may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. This means we may share with a third party how many customers purchased a specific product, but not whether an individual purchased any particular product.
Security Policy
We use state-of-the-art Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "Forgot your password?" Click on this for instructions on how to get your password.
Only employees who require personal information to best serve our customers have access to your personal data. To ensure only necessary access, this data is password protected. All of our employees with access to this data are trained on our security policy and practices when they are hired. Periodically, these employees are given a refresher course to ensure security of this data. Our site is reviewed every two years for security.
Changes to Privacy Policy
We will notify all customers and account holders of material policy changes via email as they arise. These changes will be found on this page.
Questions about our Policies
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email or by using Live Help (Click-Talk).
Shopping Bag
When you are shopping on www.jerusalem4u.co.il and add an item to your bag, it is saved in your Shopping Bag. The Shopping Bag holds products you wish to purchase while you shop, the same way you use a shopping bag in a retail store. Items you place in your Shopping Bag will remain there until they are purchased or removed. Options in the Shopping Bag:
Review your order. This ensures the accuracy of items in your Shopping Bag and the quantity selected.
Update the quantity. To do this, simply type in the quantity you wish to purchase and click "Update Bag."
Remove an item from your Shopping Bag. To remove an item, click on "Remove from Bag," or change the quantity to zero and click "Update Bag."
Return to shopping. If you wish to continue shopping on www.jerusalem4u.co.il, you can use the Shopping Bag to store items you wish to purchase. Click on "Return to Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Bag by clicking on "Shopping Bag."
Proceed to secure Checkout. When you are ready to purchase your item(s), click on "Proceed to Secure Checkout." Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, click here.
Checkout
You are now ready to complete your purchase. Follow these simple Checkout steps:
Sign In. Whether you are a new customer or a returning member, you must sign in with your e-mail address and a password. Currently, we do not offer the ability to purchase as a "guest," or without signing in.
o Your e-mail address serves as a convenient way to receive important information about your order and serves as your www.jerusalem4u.co.il account identification.
o Your account stores information such as your billing and shipping address.
o The password assures that only you can have access to your account information.
After entering your e-mail and password, new customers will follow the steps below. Returning customers are taken directly to the Review Your Order page*.
Shipping and Billing. Enter your shipping address and your billing information as it appears on your credit card statement. You will be prompted to enter a billing and shipping address for the item(s) being purchased. (Shoppers with billing and shipping addresses outside the U.S. will proceed through the International Checkout process, containing special billing and shipping information.) Your credit card will not be accepted without the appropriate billing address. If you are a returning customer, your billing address will automatically appear on the Review Your Order page*. If you wish to change into new address you may do so.
Select Your Shipping Method. From the options provided, select from the shipping methods that are available for the item(s) you wish to purchase.
Select a Payment Method. At this time, you must verify your billing address and enter your payment method.
o If you have a Discount Code, enter it in the box under "Discount Codes". Please note: If you have a Discount Code, enter it before completing the checkout.
o Confirm your billing information, select a payment method and click "Continue Checkout."
*Review Your Order. On the Review Your Order page, you can review your entire order, including your shipping address, shipping method(s), and billing information, all of which can be edited at this point. You will also see your applied discounts and promotions, total charges. To complete your purchase, click on "Save Order."
Receipt Page. After you complete the checkout process, the Receipt Page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references. Print this screen and save it for your records.
Payment Options
Credit cards accepted:
American Express
Diners Club
MasterCard
Visa
We do not accept:
CODs
Layaway plan
Personal Checks
Important information about payment:
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
E-mails About Your Order
After you place your order, you will receive e-mails about your order.
Your order has been received. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
Advance Sales Notice. This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it is available.
Your order has shipped. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call a Customer Service Specialist at 972-50-6598975 immediately so the problem can be addressed.
Changing or Canceling Your Order
After you have clicked "Send My Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must call a Customer Service Specialist at 972-50-6598975. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
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